VMware Workspace One Professional Services

VMware Workspace One Professional Services

We help transform companies using intelligent solutions that ship worldwide. AspireNXT is a leading IT Solutions provider with clients across India and South East Asia. We work fast, smart, and in sync with our clients helping them achieve more across digital transformation, cloud, and workplace transformation.

This service provides for technical support related to the VMware AirWatch (“VMware”) Enterprise Mobility Management (EMM) and Workspace ONE offerings as set out below in the description of the services (the “Services” or Consulting Services”).

Professional Services

  • VMware Workspace One Implementation and Consultancy
  • VMware Workspace One: UEM, Access & Horizon
  • Enterprise Architecture Design and migration
  • Private, public and hybrid cloud solutions
  • VMware Upgrade and Project Recovery Services
  • Team of VMware Certified Professionals
  • Strategy and Approach, cloud readiness and cloud adoption strategy
  • Proof of Concept (POC) design and build experience
  • Business Transformation – Quick provision of demo environments
  • Integration Services, Zero Client, BYOD, Windows 10 migration

Benefits

  • Accelerate time-to-value of a virtual environment.
  • Understand assessment, strategy, implementation, and operation
  • Technical assurance and industry-standard best practices employed
  • Reach high user experience levels whilst adhering to IT requirements
  • Security cleared, independent, experienced IT-accredited consultants
  • Extensive public and private sector experience
  • User profile assessment against best practices
  • Quick onboarding of new employees (Quickly onboard a new employee with all of his or her apps and devices in under an hour without tickets and help desk calls.)
  • Enforce access and manage policies in a single place (Set and enforce access and data policies across all your apps, devices, and locations in one place)
  • Troubleshooting and stabilisation of failing IT infrastructure
  • Reduction in downtime and poor user experience
  • Deliver value for money and technical stability
  • Comprehensive documentation

Planning

Planning service

How the planning service works

Yes

ASPIRENXT would work with the buyer in the early stages of the project to create a project plan to validate the duration and resource requirements driven by:

  • Adequate provision has been made to assess the realism of timeframes.
  • Risks, issues, constraints and dependencies have been reflected in the plan and appropriate mechanisms are in place to ensure these are reviewed regularly.
  • Dependencies have been clearly identified and an explanation of why the dependency exists and the impact of not achieving the dependency is available.
  • Resource management and availability plans have been established, validated and incorporated into the project plan.
  • Provision has been made for contingency which reflects the level of risk associated with the end deliverable.
Planning service works with specific services

No

Training

Training service provided

How the training service works

Yes

ASPIRENXT will provide standard training, which would include:- one to one Workspace One training, online training as well as all documentation. ASPIRENXT would also provide handover documentation to support the end client moving forward.

Planning service works with specific services

No

Setup and migration

Setup or migration service available

How the setup or migration service works

Yes

ASPIRENXT would work with the buyer in the early stages of the migration to create a project plan to validate the duration and resource requirements driven by:

  • Adequate provision has been made to assess the realism of timeframes.
  • Risks, issues, constraints and dependencies have been reflected in the plan and appropriate mechanisms are in place to ensure these are reviewed regularly.
  • Dependencies have been clearly identified and an explanation of why the dependency exists and the impact of not achieving the dependency is available.
  • Resource management and availability plans have been established, validated and incorporated into the project plan.
  • Provision has been made for contingency which reflects the level of risk associated with the end deliverable.

Quality assurance and performance testing

Quality assurance and performance testing service

How the quality assurance and performance testing works

Yes

AspireNXT will require that migration activities be appropriately planned in accordance with the provisions of the QA Plan and that when activities deviate from planned outcomes and indicate significant conditions adverse to quality, personnel are required to stop the activity until corrections can be made.

All personnel are responsible for performing activities in accordance with approved documents; identifying and participating in quality improvements, customer interface, supplier interface, and processes with which they are associated. The project team is responsible for exercising stop work authority over significant conditions adverse to quality, and for attending training. The QA Program is inherent to the work. This is accomplished during the planning of work, through the participation of Quality Engineers. Integration of the QA program at the onset of the project will reduce the need for extensive inspections and assessments. This early integration supports primary principle of a QA program whereby the achievement of quality is embedded in the work processes, and that assessment should only be a tool for monitoring quality and continuous improvement.

Security testing

Security services

Security services type

Yes

  • Security strategy
  • Security risk management
  • Security testing
  • Security incident management
  • Security audit services

Support

Support response times

24×7, Proactive Service Based Monitoring
8×5, Reactive Service Based Monitoring

Mon-Friday 8am-6pm excluding public holidays
Priority – Response – Update frequency

  1. (Critical) – 30 Minutes – 1 Hour
  2. (High) – 1 Hour – 2 Hours
  3. (Medium) – 1 Hour – Daily
  4. (Low) – 1 Hour – Every 2nd Day

Outside of working hours TBD

User can manage status and priority of support tickets

Yes

Online ticketing support accessibility

Yes (Jira)

Phone support

Yes

Phone support availability

9 to 5 , Monday to Friday

Support levels

Helpdesk service which is available 9am – 5pm Monday to Friday, excluding Bank Holidays and public holidays. This service operates with a standard two hour response SLA, with optional Premium/Standard/Basic tiering that aligns with the required client needs. Pricing for the service is variable based around the specific support model and technical requirements of the client environment.

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